01Clinical Documentation Support
Formatting, completeness checks, tracking and administrative follow-up for assessments, treatment plans, progress notes, reassessments, discharge summaries and program-specific documentation. Clinical judgment and final approval remain with qualified client personnel.
02Authorizations & Utilization Support
Submission preparation, deadline tracking, status follow-up, continued-stay coordination, expiration alerts and leadership visibility. Payers retain control of all authorization decisions.
03Billing & Revenue-Cycle Support
Eligibility coordination, claim-readiness review, submission workflows, denial tracking, payment reconciliation and revenue-cycle reporting—without guaranteeing payment.
04Credentialing & Provider Enrollment
CAQH maintenance, document collection, application preparation, payer follow-up, roster updates, recredentialing and expiration tracking. Approval timelines remain controlled by payers and regulators.
05Intake, Scheduling & Administration
Referral logging, initial outreach, intake-packet follow-up, appointment coordination, missing-information escalation, communication logs, inbox support and status reporting.
06Compliance & Accreditation Readiness
Documentation audits, record-completeness reviews, policy organization, corrective-action tracking, mock-audit preparation and evidence organization for CARF, Joint Commission and applicable U.K. readiness.
07Training & Staff Development
Documentation training, workflow orientation, onboarding support, customized checklists, standard operating procedures, completion tracking and refresher resources.
08Workflow Automation & Systems
Lead capture, referral notifications, task assignment, deadline reminders, CRM setup, dashboards, authorization alerts, trackers, escalation procedures and management reporting.